About a year ago, I began thinking carefully about how much we were spending on utilities. It occurred to me that we had spent a lot of money on different services for our home, including our land line. I began thinking about different ways that we could be more prudent, and we were able to find a great company that offered the same kinds of services we needed. It was really interesting to see just how nice it was to switch over to a new phone service and start saving money. I wanted to start a blog completely devoted to spending less on phone service, so here you are.
If you have recently set up a new business, then you might keep your staffing levels low to start with. You might even work on your own for now.
If you are a sole operator, then you have to find ways to manage everyday business tasks. A telephone answering service can help you do this. The service takes incoming phone calls when you are busy or unavailable.
This kind of service is convenient and it also has some financial benefits for your business.
1. Reduced Staffing Costs
You might not be able to answer every call that comes into your office if you work alone or have a small team of employees. So, you might think about hiring someone to take on this job.
This increases your costs. Also, you might not have enough work for a full-time employee at this stage. You need someone in the office all the time to answer calls, but you will pay them even when there is no work for them to do.
While you pay for an answering service, your costs will be lower. You do not have an extra salary and employee benefits burden at a time when you need to be careful with your money.
2. Increased Productivity
If you are busy at work, then you need time to complete tasks and meet deadlines. You need to focus on what you need to do.
If you have to juggle tasks with answering phone calls, then you lose time and focus. Tasks might take longer than they should, and you might miss deadlines. Your workload might become less manageable.
If your productivity dips, then your business might not be as profitable as it could be. The more time you take to complete projects, jobs and orders, the less money you make.
An answering service allows you to focus on work when you need to. You can manage your work and deadlines more effectively and productively.
3. Maximized Prospect Conversion
While you have to focus on work you already have, you also need to bring in new business. If you are too busy to answer your phones, then you might miss out on new opportunities.
Potential customers want a fast and effective response. If you don't answer calls immediately, or if people have to leave answerphone messages, then they might see your company in a negative light. They might take their business to one of your competitors.
An answering service gives an immediate response. They represent your company in a professional way. People will be happier to wait for you to call them back if they speak to a competent person.
To learn more, contact an answering service companies like AnSer.